All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.   

*Holidays excluded.

Austin's Shoes will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

Austin's Shoes uses UPS for delivery, and therefore are unable to deliver to P.O. Boxes.

During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS

Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package.

If you decide to refuse any shipments from Austin's Shoes, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.